1. Data Controller
For this policy, the data controller is Çakı Lojistik, a logistics, freight, and moving coordination company based in Istanbul, Türkiye.
You can contact us about personal data requests at info@cakilojistik.com.
2. Data We Process
For quotes, operations, and communication, we may process name, phone, email, company details, address, pickup and delivery points, and related shipment information.
Depending on the service, we may also process cargo description, dimensions, weight, billing information, payment or account records, and limited details included in customs and transport documents.
The website may process basic technical logs and, if used, limited analytics data to understand site performance.
3. Purposes
We process data to handle quote requests, plan freight or moving operations, provide customer support, issue invoices, meet legal obligations, and protect service security.
We do not use your contact details for marketing unless you consent or applicable law allows it.
4. Legal Basis
Personal data is processed under Article 5 of Turkish Law No. 6698 on the Protection of Personal Data, including contract formation or performance, legal obligation, legitimate interest, and consent where required.
For European Union related operations, GDPR bases such as contract performance, legal obligation, legitimate interest, and consent are considered where applicable.
5. Data Transfers
Where required for an operation, your data may be shared with domestic or international carriers, agents, customs brokers, port and air cargo operators, public authorities, insurance parties, and IT service providers.
International transfers are made only where there is a valid legal basis such as service performance, legal obligation, or consent, and data minimization is applied where possible.
6. Retention
Commercial records and invoices are generally retained for 10 years under the Turkish Commercial Code and related tax rules.
Quote and operational communication records are kept for reasonable periods based on possible disputes, customer relations, and legal requirements. Analytics data, if used, may be retained for up to 26 months.
8. Your Rights
Under Article 11 of Turkish Law No. 6698, you can ask whether your personal data is processed, request information, learn the purpose of processing, ask for correction of incomplete or inaccurate data, request deletion or destruction, and exercise other rights provided by law.
You can send rights requests to info@cakilojistik.com. Requests are reviewed within the time limits required by applicable law.
9. Contact
For privacy and personal data requests, contact info@cakilojistik.com. Depending on the request, we may ask for additional information to verify identity.
This text is for informational purposes only and does not constitute legal advice. Review with counsel before publication.